The most common CCTV problems we repair

The most common CCTV problems we repair

With over 30 years of experience, we at ai security are seasoned experts in all aspects of CCTV repairs. We’ve seen it all – and fixed it. Security cameras are the number 1 deterrent of workplace crime, so it is essential a business’s CCTV system is operating at full capacity.

Here are the most common CCTV problems our customers come to us with, and how the ai security 24/7 CCTV repairs team approaches each issue. You can also use this as a checklist to identify any potential problems with your CCTV system!

No live feed

One of the benefits of any modern CCTV system is real-time access to live images of your business premises, but often faulty wiring or inadequate power supply limits CCTV images to non-real-time images. Many businesses don’t even realise their security cameras are meant to display a live feed, possibly if the company that installed the system did not correctly set it up. ai security is regularly called to repair or replace faulty cameras, recorders, cables and power supplies, and can fix this issue promptly.

Poor image quality

If the worst were to happen, it is essential the images recorded by your CCTV system are as pinsharp and clear as possible. More often than not, poor lighting conditions and wrong settings result in CCTV images that are unusable. This is a major problem should you need the images for legal reasons. ai security’s accredited engineers are able to calibrate and optimise your CCTV system to correctly record and display images to their best quality, around the lighting conditions and environments of your business premises. This includes weather-shielding and night images.

Issues with PTZ and dome cameras

When it comes to PTZ and dome cameras, we often find customers either have issues with poor camera movement or camera views resulting in blind spots and lapses in security, or their CCTV systems are recording too much and affecting a third party’s privacy. Our seasoned engineers are able to fix both these issues, calibrating and adjusting cameras for blind spots and privacy zones, and ensuring PTZ cameras are able to move fluidly.

Faulty hard drives and recorders

It is essential your CCTV system’s hard drive is fully functional, and has a working backup drive too. Unfortunately, we find too many times that connectivity issues, software errors, USB stick corruption and memory issues result in customers coming to us when it is too late. Whilst our team can repair and replace faulty hard drives and recorders, our maintenance package is the best solution for ensuring regularly upkeep and protection from faults.

If you are experiencing any of these issues, please do not hesitate to call our 24/7 phone line on 01702 476700 or contact us here. We provide free on-site surveys, and in most cases our fully accredited team is able to fix your system there and then, saving you time and giving you peace of mind.

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